Who do I contact if I think my privacy data is wrong?

Use live chat from 10:00 to 22:00 WIB for quick checks, or email privacy@99designs.club for a detailed request. Include your username, registered phone, and the payment rail linked to the record.

Reference

Your Privacy Policy in Plain Terms

Q: Can I ask for a copy of my account data?

Yes. Email privacy@99designs.club or use Account > Messages after sign-in. We will ask for identity checks, such as registered email and recent wallet method, before preparing data connected to your account.

DANA, OVO, GoPay and QRIS wallet records, device sign-ins, cookies, and lobby activity for Aviator or Super Sic Bo are covered in this Privacy Policy before you open…

Account data explainedWallet records coveredCookie controls includedPrivacy requests supported

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Where Our Privacy Policy Applies

99designs Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear data handling matters before you join, so this Privacy Policy covers the account, wallet, device, cookie, and support records we create when you use 99designs. We collect details you enter during account opening, security checks, wallet activity through DANA, OVO, GoPay or QRIS, and basic

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device signals used to keep access safe. We also record privacy-related messages you send by live chat, email, or the account inbox so we can answer with context. Access to certain lobby areas and account services depends on local law, and our privacy handling follows the
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records needed to provide those services, handle disputes, and meet lawful requests. We do not ask for more personal data than the account flow needs, and we keep privacy request steps available from your account area.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP DESK

Three Contact Paths for Privacy Requests

Fast privacy help should not make you repeat your account story. We route data access, correction, cookie, and retention questions through three contact paths, then match your message to your account after…

Live chat Use live chat from 10:00 to 22:00 WIB for quick privacy questions, cookie choices, or account data checks. We may ask you to confirm your registered email before discussing wallet or device records.

Privacy email Send detailed requests to [email protected] when you need a copy, correction, or deletion check. Include your username, registered phone, and payment rail used, such as OVO or GoPay.

Account inbox Open Account > Messages after sign-in if you want the request attached to your profile. This path keeps our reply near the account record and reduces back-and-forth verification steps.

ACCOUNT SAFETY

Six Controls Around Your Personal Data

Privacy protection is handled inside the same account flow you use every day. We separate wallet references from game-session logs, limit staff access to support tasks, and use device checks when a…

Account data

Your profile starts with the details you provide during account opening, including name, phone, email, and login credentials. We use those records to run access checks, answer privacy requests, and protect your account.

Wallet records

DANA, OVO, GoPay and QRIS activity creates transaction references, timing, status, and account-matching records. We use them to trace wallet questions without showing full payment credentials inside support chats.

Device checks

We log device type, browser, IP range, and session time when you sign in. Open Account > Security > Devices to see active sessions and ask support to close access you do not recognize.

Cookie choices

Cookies help keep you signed in, remember language settings, and measure page errors. You can clear them in your browser, but we may ask for a fresh login before showing wallet or profile data.

Session records

Lobby activity for categories such as live tables, slots, Aviator, Bingo, or Mega Fishing may create session logs. We use them for account safety checks, dispute handling, and service diagnostics.

Retention checks

We keep personal data only for account operation, legal, security, and dispute needs. When you ask for deletion, we check required retention first, then confirm what can be removed or restricted.

Privacy Policy Questions You May Search

Your privacy choices should be easy to find before and after you open an account. These answers explain what we collect, how wallet and device records are used, and which steps help us handle your request faster. If your question involves access, availability, or account eligibility, the answer depends on local law.

We collect the details needed to create and protect your account, such as name, phone, email, login credentials, device signals, and account activity. Wallet records appear when you use DANA, OVO, GoPay or QRIS.

Those rails create transaction references, timing, status, and account-matching records. We use those details to trace wallet questions, confirm account ownership, and handle privacy requests without exposing full payment credentials.

Yes. Email [email protected] or use Account > Messages after sign-in. We will ask for identity checks, such as registered email and recent wallet method, before preparing data connected to your account.

Start in Account > Profile, then send a message if the field is locked. We may ask you to confirm your current login, a device session, or a recent QRIS, OVO, DANA, or GoPay reference.

Yes. Cookies keep your session active, remember language and display settings, and help us detect page errors. If you clear cookies, we may require a fresh login before showing profile or wallet records.

We keep records for account operation, security checks, disputes, lawful requests, and wallet tracing. If you ask for deletion, we check what must be retained, then explain what can be removed or restricted.

Use live chat from 10:00 to 22:00 WIB for quick checks, or email [email protected] for a detailed request. Include your username, registered phone, and the payment rail linked to the record.

Your Privacy Policy in Plain Terms

Three Contact Paths for Privacy Requests

Six Controls Around Your Personal Data

Account data

Wallet records

Device checks

Cookie choices

Session records

Retention checks

Privacy Policy Questions You May Search

01 What personal data does 99designs collect when I open an account?

02 Why does the Privacy Policy mention DANA, OVO, GoPay and QRIS?

03 Can I ask for a copy of my account data?

04 How do I correct a phone number or email in my privacy record?

05 Does 99designs use cookies on mobile browser sessions?

06 How long do you keep my personal data?

07 Who do I contact if I think my privacy data is wrong?

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