Reference

Legal Terms Before You Join

Q: Who do I contact about a legal correction?

Email legal@99designs.club with your account email, the field you want corrected, and proof that matches your registration. For status checks, live chat is available 09:00-23:00 WIB.

Clear legal terms for account access, wallet records and data requests sit in one place, so you know what we ask for before you open an account.

Local-law eligibilityDANA and QRIS recordsCookie and data requestsAccount security terms

Explore Lobby Read FAQ

How Our Legal Rules Apply

99designs Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your legal relationship with 99designs starts when you create an account, accept the current terms, and confirm the details requested on the registration screen. We apply those terms to account access, identity checks, payment records, cookie use, wallet disputes, and activity logs linked to games such

1
as Aviator, Super Sic Bo, Sweet Bonanza 1000, Bingo, and Mega Fishing. We keep payment context tied to the rail you use, so a DANA receipt, OVO sender name, GoPay transfer reference, or QRIS scan time can be checked against your wallet history. Whether you access
2
from Bandung or another Indonesian city, eligibility depends on local law. If a rule changes, we place the updated wording in the legal area before you continue with affected account actions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three Legal Contact Paths

Legal questions move faster when they reach the right desk with the right account proof. We receive policy requests every day from 09:00 to 23:00 WIB through live chat, email, and WhatsApp.

Live chat Use live chat from the account menu when your question is about active access, a pending verification step, or a wallet record tied to DANA, OVO, GoPay, or QRIS.

Email desk Send longer legal requests to [email protected] with your account email, registered phone, request type, and any payment reference you want us to check against our records.

WhatsApp support Message our WhatsApp channel during 09:00-23:00 WIB for status checks on data requests, access questions, or document resubmission after we ask for clearer account proof.

RECORD CARE

Six Ways We Handle Legal Data

We treat legal data as account material, not decoration. That means we collect only what we need to operate your account, check payment records, answer disputes, protect login access, and meet record…

Account identity

We connect your account email, phone number, login history, and verification status so support can confirm it is really you before discussing legal or wallet records.

Payment records

DANA, OVO, GoPay, and QRIS references are stored with amount, time, sender cue, and wallet status so we can handle receipt checks without guessing from screenshots alone.

Cookie choices

Cookies help keep your session active, remember language settings, and detect unusual sign-ins. You can clear browser cookies, then sign in again to refresh your consent path.

Device security

Use Profile > Security > Devices to check recent phones and laptops linked to your account. If a device looks unfamiliar, contact us before making another payment.

Record retention

We keep account and wallet records only for business, dispute, security, and legal needs. Retention timing can differ between login logs, payment receipts, and chat transcripts.

Change requests

For corrections, send the exact field you want changed, the current value, and proof that matches your account. We confirm the outcome through your registered contact path.

Answers About Your Legal Rights

Most legal questions are about account access, payment records, data use, or who can ask for changes. We answer those points below in plain terms, with the same paths our support team uses. If your case depends on documents or local rules, we will ask for proof before giving an account-specific answer.

The current terms shown during registration apply to your account, wallet use, access checks, and record handling. You must accept them before using real-money areas, where local law permits.

Yes. Go to Account > Legal Centre > Data Request, choose copy request, and confirm your registered phone or email. We may ask for extra proof before releasing account records.

We use payment references to match wallet movements, handle disputes, check sender details, and answer lawful account requests. We do not change wallet records unless our checks support the correction.

Email [email protected] with your account email, the field you want corrected, and proof that matches your registration. For status checks, live chat is available 09:00-23:00 WIB.

We may pause affected access while checking registration details, payment history, and local rules. Continued access depends on local law and on the account proof you provide when requested.

Cookies support sign-in sessions, language settings, and security checks. You can clear them in your browser, but some account actions may ask you to sign in again and confirm consent.

Yes. When terms change, we place the updated wording in the legal area and may ask you to accept it before continuing with affected account, wallet, or data actions.

Legal Terms Before You Join

Three Legal Contact Paths

Six Ways We Handle Legal Data

Account identity

Payment records

Cookie choices

Device security

Record retention

Change requests

Answers About Your Legal Rights

01 What legal terms apply when I open an account?

02 Can I ask for a copy of my account data?

03 How are DANA, OVO, GoPay, and QRIS records used legally?

04 Who do I contact about a legal correction?

05 What happens if account eligibility is questioned?

06 How do cookies affect my legal choices?

07 Can legal terms change after I join?

Related Pages